FAQs

Frequently Asked Questions

How long does shipping take?
Orders are usually prepared and shipped within 1–3 business days. Most deliveries arrive within 5–7 business days depending on your location. If an item requires additional time, it will be clearly noted on the product page. While unexpected delays can occur, we work hard to ensure fast processing and reliable delivery every time.

Which payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay securely with Apple Pay and Google Pay.

What is your return policy?
We stand behind our products with a 30-Day Money Back Guarantee. For more details, see our full Return Policy linked at the bottom of the page.

Can I cancel my order?
Yes—orders can be canceled for a 100% refund as long as they have not yet shipped. To cancel, please contact us immediately at support@contemporaryoasis.com. Once your order has shipped, it will fall under our 30-Day Return Policy.

What if my order arrives damaged?
Please carefully inspect your package when it arrives. If you notice visible damage—even to the box—note it on the delivery slip. If you suspect damage but cannot open the package at that time, write “suspected damage” before signing. If your items do arrive damaged, send photos to support@contemporaryoasis.com and our team will arrange a replacement or issue compensation promptly.

How do I place an order?
Simply select your desired item, click “Add to Cart”, and proceed to checkout. Enter your shipping and billing details, then complete your purchase. You’ll receive an immediate confirmation email, and our team will begin processing your order right away. For assistance placing an order, you may also call us at 1-877-21-OASIS (1-877-216-2747)

How will I know when my order ships?
Once your order has been processed and shipped, you’ll receive an email confirmation with a tracking number so you can follow your package in real time. If an item is out of stock after purchase, we will notify you by email or phone within one business day.

Will I get an order confirmation by email?
Yes. Every order generates an automatic confirmation email. Please make sure your email address is entered correctly during checkout so you don’t miss it. We recommend keeping this email for your records.

Do you charge sales tax?
Sales tax is only applied where required by law. If your shipping address is outside of those areas, you will not be charged tax at checkout.

Can I make changes to my order?
Yes, you can change your order at no cost by simply emailing us at support@contemporaryoasis.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping. You can get immediate assistance regarding the status of your order by emailing support@contemporaryoasis.com or calling 1-877-21-OASIS  (1-877-216-2747)